Committee Members- Page Under maintenance

Christina began her career with the Postal Service in 2014 as a City Carrier Assistant (CCA) in San Antonio, Texas. Ms. Moreno served as a Supervisor of Customer Service in the city of San Antonio, followed by her promotion as Customer Relations Coordinator. Ms. Moreno is currently the Manager, Customer Relations of the Texas 3 District. Christina detailed in the position since September of 2022 and was promoted in March of 2023. As Manager Customer Relations for Texas 3, Christina has responsibility for customer experience and customer relations activities. She is responsible for providing a positive customer experience through the Business Service Network, Consumer Affairs, Small to Medium Business Lead Generation efforts, and Industry Engagement, which includes Postal Customer Councils. 

 Rebecca Chacón serves as the Customer Relations Coordinator for the USPS TX3 District and as a dedicated liaison for the San Antonio Postal Customer Council (SAPCC). In her dual role, she is committed to strengthening communication between USPS and the business community, supporting customers with care and professionalism, and helping sustain SAPCC’s Platinum status through consistent engagement and service excellence. 

Bill has been involved with San Antonio mailing community for 28 years. Initially as a salesperson representing Mailing and Packaging Systems in early 1990. Bill has built many relationships and always shares his love for the mailing industry. Bill has seen the mailing industry evolve to what it is today and is very excited about the new Digital and Physical synergy the USPS is promoting. In his current position he is involved with the day to day operations of Shelton Group’s new operations platform Shelton Connect. Having achieved multiple certifications in the mailing industry, Bill continues to share his knowledge and experience with the San Antonio PCC.

 Tyrone Copeland serves in the Business Mail Entry Unit (BMEU) and contributes to the San Antonio Postal Customer Council (SAPCC) as part of the Education team. He is known for his strong technical knowledge, dependable service, and commitment to helping business customers understand USPS mailing standards and best practices. Through his work with SAPCC, Tyrone supports educational outreach, promotes industry awareness, and helps strengthen partnerships between USPS and the mailing community. His professionalism, patience, and dedication make him a valued resource to both customers and the PCC. 

Mary Falcon serves as Treasurer of the Postal Customer Council, where she is known for her steady professionalism, strong work ethic, and genuine commitment to supporting the PCC community. She brings exceptional care and attention to detail to every responsibility, ensuring that financial processes are accurate, transparent, and aligned with PCC goals.

Mary is deeply valued for her warm, supportive approach. She consistently goes above and beyond to assist members, strengthen partnerships, and help create a welcoming environment where businesses and USPS representatives can collaborate effectively. Her dedication reflects the core mission of the Postal Customer Council: building strong, informed, and connected mailing and shipping communities.

Through her reliability, compassion, and hard‑working spirit, Mary continues to be an essential part of the PCC’s success and a trusted resource for both members and colleagues.